Follow-up: "Total Quality Leadership: Enhancing Day-to-Day Leadership in a Complex Business Environment" (2010.03.05, Athenee Palace Hilton Hotel)

On the 5^th of March, 2010, I went to Athenee Palace Hilton Hotel, Le Diplomat Hall, to see Dr. Alexandros PSYCHOGIOS, PhD in Business Administration (University of Warwick, UK) and Senior Lecturer on Management & HR at CITY College - The International Faculty of the University of Sheffield. What are my notes at the event? - Oftentimes, management implies a sort of control; - What is a complex system? Something that can't be defined; - Business gurus claim to bring you success overnight, but this rarely ever happens; - Entropy - how much does a system change in time; - In complexity there are a lot of opportunities; - Success & rewards are coming when the risk is high; - Complexity in societies is due to humans, rather than machines; - Humans are doing mistakes, the sooner we accept this, the sooner we will be able to correct them; - Customers are at the core of the management system; - You can imagine management to be like this: (source of image and license) It is a spiral, a dynamic system, always evolving & developing & changing; - Management today is always evolving; - TQM (Total Quality Management) involves leadership, it should be TQL (Total Quality Leadership); - When you say something to someone, you influence them; - How to create trust?

• Take the blame;
• Share the credit;
• Pitch in and help (give the general guidelines support, but don't involve);
• Be consistent;
• Be honest and fair to the people (if you reward someone, give the same reward when someone else does a similar thing);

- You should give & receive feed-back; - Learning without feed-back is not learning; - Steps within an organization:

• Step 1: Self-knowledge (evaluation);
• Step 2: Self-discipline (organization);
• Step 3: Self-sacrifice (resolving);

- You should quiet the voice in the head that says "I can't do it!"; - When you say "manager", typically you mean "middle manager"; - Managers should have micro-leadership skills; That's it, very nice event, I liked it a lot. You can read a few other notes at Emanuel GRIGORAȘ and Florin GLINȚA.