Follow-up: Orange Online MeetUp #4 – Paul Schwartfeger about User Experience (2010.01.19, Orange Concept Store)

On 19^th of January, 2010, I took part to Orange Online MeetUp #4 with Paul SCHWARTFEGER (LinkedIn profile). The session was about User Experience and it was held at Orange Concept Store. Here are a few notes I've made: - A button such as "Empty shopping cart": a. Is not looked for by the clients; b. Tends to complicate things; c. Can have catastrophic results; - If a person in a photo seems to be looking at something in the web site, the visitors of the web site tend to look at where does that person look; - It's better to have form labels above the input fields, rather than in the left of them; - The length of the form is an important factor in deciding whether to fill in the form or not; Forms with less fields to fill in tend to be filled in more; - You should double check the email form and the password form; - If posible, postpone filling out forms completely; - When creating a web site, you may want to not force people to create an account; - Avoid having two-columns forms; - At the checkout phase, it's best to have a clear procedure listed (do the receiver need to sign for receiving the goods? At what times must I be at home when receiving the goods? etc.); - It's better to have multiple steps in a form, rather than a single step; - Simple thing: it's better to test something than not to test something; And some pictures I took: [alpine-phototile-for-picasa-and-google-plus src="user_album" uid="100050990853086188413" ualb="5939826782702021297" imgl="fancybox" style="wall" row="4" size="640" num="100" highlight="1" align="center" max="100"] Others took pictures also. You can see other reviews of the event in here: mobile-news.ro #1, mobile-news.ro #2, w2.ro, zf.ro, romanialibera.ro.